Practical guides for small business owners and a behind-the-scenes look at how I work.
Asking patients for reviews won't get you in trouble. Replying the wrong way will, and two practices have paid HIPAA settlements to prove it.
Two practices in one small market had 176 and 135 Google reviews. Every other practice had under 60, and the one with nine averages a perfect five stars. The gap isn't quality.
Most practice owners see a competitor's review count and decide catching up is impossible. That was true a few years ago. Google changed what it counts — and the change favors practices starting small.
Most physical therapy practices rely on referrals — but patients are searching Google every day. Here are seven reasons your practice might not be showing up, and what to do about each one.
Most small business websites quietly lose customers every day. Here are seven signs yours might be one of them — and what to do about it.
Real-time messaging, video calls, and appointment scheduling — delivered on time and built to scale.
Get a free review — I'll look up your business the way a customer would and send you a plain-English summary of what's different.